INFO AND FREQUENTLY ASKED QUESTIONS (FAQ´S)

Is the price quoted for the whole property or per person and are there any extras to pay?

The prices quoted are for the whole property NOT per person. There is nothing extra to pay (except for flights). The price includes linen, water, electricity, a/c, heating, maid service, any local taxes etc… unless indicated otherwise in the Rental Agreement.

What are your Check In/ Check out times?

Your accommodation is available after 3pm on day of arrival and must be vacated by 10am on day of departure. The maid, gardener, pool man need this time to prepare the accommodation properly for incoming guests. Although you are not required to vacate the property before 10 am please be aware that staff may arrive before this time. For different arrival times, please contact us.

Which currency do you accept and is a personal cheque ok?

Payment can either be made by cheque (a personal cheque is fine) or bank transfer (payable to The Marrakech Villa Company Ltd.) in £Sterling. Our bank details will be forwarded to you when you book.

Are the villas suitable for children?

Yes they are – some more so than others. If you are concerned, give us a call or send us an email and we will give you an individual and honest opinion.

Disabled Travellers

We are not a specialist provider of accommodation for the disabled. Many properties are not equipped to cater for the needs of disabled guests and this may cause problems for wheelchairs users. It is therefore essential that before booking you inform us of any special requirements so that we can advise you of the most suitable property for your needs.

Do I need to bring a Hair Dryer, Iron etc?

Expect to find what you have at home – all houses have hair dryers, irons, ironing boards etc. Most have washing machines, dishwashers & some tumble driers.

Is there a telephone?

Sorry but no – if you have a mobile and you want to keep in touch with home bring it with you – all work in Morocco. We suggest that you check with your mobile network operator prior to departure to ensure that ‘roaming’ will be available during your stay in Marrakech.

How can I connect to the Internet?

There are many Internet cafés in Marrakech. We also have a number of properties with WIFI broadband, at these properties you will need to bring your own laptop.
3G keys can be purchased in Marrakech.

Can the changeover day be varied?

We can now offer any changeover day at some of our Marrakech properties and any duration (minimum 3 nights). For further details please contact us.

Are the properties heated in the winter?

All properties have winter heating, air-conditioning units also provide heating in the winter. In most properties there are also fire places.

Air conditioning

Full air conditioning means all the bedrooms and the living areas are air conditioned unless stipulated otherwise.

Are pools in commission all year and are they heated?

Most are maintained and in commission all year round (most are in use all year round). Some guests do swim in the winter months even though the water does tend to be on the cold side from November through to the end of March. Sometimes pool equipment breaks or needs maintenance. We cannot be held responsible if a pool is not in commission due to circumstances beyond our control though every effort will be made to solve any problem as quickly as possible. Some pools are heated in the winter at an extra cost. Please contact us for more information.

Is there a discount for longer lets?

Please contact us.

Will I have a local contact?

Yes of course. Either ourselves or one of our team will always on hand to assist you.

Can you organise flights?

Sorry but the answer is no. Please see the section “How to get there” below.

The weather?

Marrakech has a semi-arid climate and consequently the weather is dry and sunny all year round (300 days of sunshine a year approx.)
Temperatures in the summer months, and particularly in August, can reach the high 40° Celsius.
During the winter it is warm during the day (18/20° Celsius) but can be cool in the evening.

Visa requirements?

For EU citizens (including British citizens) a visa is not required prior to entry into Morocco. Upon entry you will get a 3 month tourist visa stamped in your passport. Please note that your passport must remain valid for a minimum of 6 months following your entry into Morocco. For up to date entry requirements for British citizens we recommend that you consult www.ukpa.gov.uk.

Religion?

Morocco is muslim country. You should respect local traditions, laws and customs, so as not to cause offence. We strongly advise that you refrain from eating, drinking or smoking in public during the holy month of Ramadan. Please be aware that Drug laws in Morocco are severe and possession of even a small amount of drugs may result in extremely harsh penalties.

Dress code?

Whilst a strict dress code does not exist as such, bearing in mind that Morocco is a muslim country, our advice is that women should respect local custom and avoid wearing clothes that could be regarded as provocative (short skirts and low necked strappy tops) in public places.

Health requirements?

Although currently there are no specific vaccination requirements for entry into Morocco we strongly recommend that you check the latest Health Advice for Travellers issued by the Department of Health (available at many post offices) or consult www.fco.gov.uk.

Currency?

The Unit of currency in Morocco is the Moroccan Dirham (MAD). The Moroccan Dirham is a non-convertible currency and it is accordingly difficult to obtain Moroccan Dirhams outside Morocco. However there are a number of “Bureau de Change” at Marrakech Airport or you may change currency easily at local banks or hotels. Similarly you can use your credit/debit card to withdraw money from the numerous ATMs throughout the city.

Language?

The official language of Morocco is classical Arabic. However Morocco also has a distinctive Arabic dialect called “Derija”. As a result of many influences to which Morocco has been subjected during its history, French and Spanish are also widely spoken, as is English in many towns and cities popular with tourists.

Voltage?

220v; 50Hz, standard European 2 pins plug. We suggest you bring suitable adaptors with you for laptops, phone chargers etc..

Alcohol?

Whilst Moroccan law forbids the consumption of alcohol by muslims this law does not apply to non-muslims. In fact alcohol is freely available in Marrakech and all major supermarkets (Carrefour, Marjane, Metro) have large alcoholic drinks sections. All major hotels, restaurants and nightclubs serve alcohol. Most major brands of alcoholic drinks are available in addition to locally brewed beer and wine from Moroccan vineyards. We do however recommend that you refrain from consuming alcohol in public places(i.e. in the street, in parks etc…)

Country dialing code: 00212

How to get there ?

By plane

The National Air Line is Royal Air Maroc and other international companies also fly to Marrakech , Low cost Airline also fly to Marrakech direct of indirect

FromToAirline

London Gatwick Marrakech Royal Air Maroc
EasyJet
Thomsonfly
London Heathrow
London Luton
London City Airport
Marrakech
Marrakech
Marrakech
Royal Air Maroc
Ryanair
Air France
British Airways
Swiss Air
Iberia
Liverpool
Manchester
Marrakech
Marrakech
Luxair
Royal Air Maroc
EasyJet
Thomsonfly
East Midlands
Bristol
Aberdeen
Marrakech
Marrakech
Marrakech
Ryanair
Ryanair
Iberia

Marrakech airport: Menara airport (RAK) is ideally located 10 minutes drive from the centre of Marrakech.
Telephone: (00212) 44 44 78 62

Royal Air Maroc: 197, avenue Mohamed V, Gueliz
Telephone: (00212) 44 43 62 05